Title: Service Manager
Location: US-Rhode Island-Pawtucket
Job Number: LOG0133
Job Title: Service Manager
Department(s): Operations and Delivery
Reports To: Market Operations & Delivery Director, or Regional Vice President
Job Location: Location varies
Company Summary
Angelica Corporation, established in 1878, is the leading provider of outsourced linen management
services to the United States healthcare industry with $450 million of annual revenue. We deliver a
complete array of laundry services, linen and apparel rental, and onsite linen management services to
meet the needs of healthcare providers and their patients. ‘National Strength with Local Solutions’ gives
Angelica the flexibility to meet the needs of our customers with a low cost structure and exceptional
customer service. Our company values of Better, Simpler, Faster; Accountability; and Teamwork guide
our employees every day. Angelica Corporation currently operates over 30 plants and depots throughout
the United States with Field Support Services in multiple locations and headquarters in Alpharetta,
Georgia.
Job Summary
The purpose of this position is to structure and manage all route and fleet operations for an Angelica
service center. The Service Manager is responsible for managing Route Supervisors and the fleet,
establishment of routes, and ensuring effective customer service.
Essential Job Duties and Responsibilities
· Promote safety and compliance with all Angelica policies and procedures along with all Federal
and State laws
· Maintain constant contact with drivers, service center and office management staff, and
customers to assess and improve service
· Manage and train drivers to meet operating and customer satisfaction objectives
· Manage and train loaders/un-loaders and scale operators to ensure timely and accurately delivered
orders to customers
· Support company initiatives which include, but are not limited to, safety programs, GPS and
camera systems
· Develop and consistently evaluate route structure to optimize customer service and controlled
distribution expense as a percentage of revenue
· Direct fleet management activities including driver and vehicle records, delivery documentation,
truck maintenance, and costs
· Measure and document customer satisfaction issues related to delivery of materials, and report to
upper management
· Manage costs according to budget
· Monitor data on product tracking, route analysis, rerouting, costing and usage alternatives and
provide reports to management
· Lead compliance to Federal and State DOT regulations and company and insurance carrier
policies and directives
· Structure process for material documentation, delivery and receipt
Additional Responsibilities
· May be needed to substitute for drivers and participate in delivery and pick-up of materials
· Interview and hire qualified Route Service Representatives (RSRs) and Linen Distribution
associates
Supervisory Responsibilities
This position manages Lead or Route Supervisors, and indirectly manages Route Service Representatives
within a particular geographic region. The Service Manager is responsible for the overall direction,
coordination, and evaluation of these employees.
Travel Required
The Service Manager position requires 10-20% travel. This position primarily exists within an office
environment, with frequent time outside of the office at customer locations, possibly in trucks. Employees
are responsible for creating and submitting expense reports each week for expenditures incurred during
travel.

Qualifications:

Minimum Qualifications
· B.A. or B.S. degree in business, logistics, operations, engineering or marketing or equivalent
experience
· 5-10 years of experience
· Knowledge of transportation/distribution, including regulatory requirements relating to drivers
and vehicles
· Experience with GPS systems
· Experience with Routing systems
· Good human relations skills to work with direct reports, peers, sales personnel, and customers
· Experience in a Union environment
Preferred Qualifications
· Previous supervisory experience
· Bilingual in Spanish
· Class A Commercial Driver’s License
Work Environment
The working environment is indoors and is seasonally heated and cooled with minimal noise levels. The
position requires considerable sitting, typing and the ability to occasionally move heavy carts and handle
linen (clean and soiled). The position requires the ability to communicate in person, telephonically and
via email.
Note: This job description is not an employment agreement or contract, nor designed to contain a
definitive listing of activities, duties or responsibilities required of the employee. Management retains the
exclusive right to alter the scope of work or specific responsibilities within the framework of this job
description at any time without prior notice.
Angelica is an EOE and complies with all regulations, Federal, State, Local Codes and Safety Standards.
It is Angelica’s philosophy and practice to provide reasonable accommodations, according to applicable
state and federal laws, to all qualified individuals with physical or mental disabilities.
Job: Logistics/Transportation